SAHENIX / SUPPORT

A little help.
A big step forward.

Domains, websites, email: find the answers that help you move forward.

Find an answer Read the guides

FIRST STEPS

Guides to prepare your next step.

A few useful checks before choosing or changing a service.

Prepare your domain

Write down your preferred name and one or two alternatives.
Compare extensions and their requirements.
Check registration, renewal and transfer terms separately.

Explore domains

Plan your email

List the addresses your team needs.
Estimate message and attachment storage.
For a migration, list existing mailboxes and the data to keep.

View email plans

Describe a problem

Identify the page or service involved.
Note the displayed message, date and steps to reproduce the problem.
Keep these details for your request; exclude passwords and sign-in codes.

About support

FIND YOUR WAY

A question? Start here.

Clear answers to help you move forward at your own pace.

Search the questions

Try a keyword or choose a topic. Search covers the answers below.

8 answer(s)

What is the difference between a domain and hosting?

A domain is your address on the Internet. Hosting stores your website’s files. Business email uses your domain with a separate email plan.

Explore the plans

How do I check whether my domain is available?

Enter your desired name in the Domains page search. An availability result is not a reservation; an unconfirmed result must be checked again. Results labelled TEST are simulated and do not register real domains.

Search for a name

What should I prepare before changing DNS?

Keep a copy of the existing records and identify the service to connect. DNS changes can affect your website or email. Changes in the TEST journey remain simulated and do not affect your real domain.

Can I choose my domain after my hosting plan?

The plan selection journey lets you search for a new domain, enter an existing domain or choose later. The final choice and included-domain terms must be confirmed before real activation.

Compare hosting

How do I choose my mailbox storage?

Estimate the size of your messages and attachments. Plans range from 5 to 100 GB per mailbox. Prices are per mailbox for 12 months; the monthly equivalent helps you compare plans.

View email plans

Can I prepare an email migration?

Note your mailbox count and used storage, then visit the Email page. “Prepare a quote” helps you outline your requirements. The draft is not sent and does not start a migration.

Prepare my requirements

I forgot my password. What should I do?

Use “Forgot password” on the sign-in page with your account’s email address. Follow the displayed instructions. Never include your password or a sign-in code in a help request.

Recover account access

Does the TEST journey charge a payment?

No. Payments and service activation are simulated. No real domain, hosting or email is purchased. Display prices are not an invoice or an order.

View pricing

NEED TO GO FURTHER?

Support, with clarity.

The help centre is available now. Requests to the team will open when services launch; tickets cannot yet be sent from this page.

In the meantime, keep the service name, the displayed message and the steps causing a problem. They will help explain your request.